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Digital Fraud Investigator

2 weeks ago

Makati City, National Capital Region, Philippines East West Banking Corporation Full time

Job Summary

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We are seeking a highly skilled Digital Fraud Investigator to join our team at East West Banking Corporation. As a Digital Fraud Investigator, you will play a crucial role in ensuring confidence in our digital services by handling reported fraud and unauthorized transaction complaints against EWB accounts within defined SLAs.

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Main Responsibilities:

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  • Conduct surveillance monitoring on social media and other online channels for suspicious posts involving illegal, unlawful, or unauthorized use of EWB digital accounts to prevent accounts from being used as mules.
  • Send notifications to erring customers, process account closures, and prepare regulatory reports where applicable.
  • Handle CS Level 2 escalations on accounts flagged and temporarily suspended due to fraud alerts and complaints, including coordination of investigations with Enterprise Fraud.

Fraud Alerts Case Management

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  • Perform daily sweeps of social media posts on digital account selling and initiate notifications for bank-initiated account closures due to violations of account terms and conditions.
  • Identify and escalate suspicious or malicious posts regarding the use of EWB products and services across various online channels such as social media, chat forums, and more.
  • Analyze large amounts of data to find patterns of fraud and anomalies.

Tracking, Reporting and Communication

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  • Summarize all key information regarding investigations into detailed reports and collate required documents for endorsement of cases to Enterprise Fraud.
  • Collaborate with team members to discuss fraud trends and identify patterns that can be used as alerts for the fraud detection system.

Requirements

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  • Knowledge of banking regulations, fraud investigation, fraud detection, case management, and data analytics.
  • At least one year of previous experience in the banking industry.
  • Ability to work closely with key stakeholders and other business units.
  • Excellent communication and interpersonal skills to engage and influence stakeholders at all levels.
  • Analytical mindset with the ability to interpret and analyze data and metrics.