Fraud Investigation Officer

Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You've come to the right place.

Why choose Manulife?

• Competitive Salary packages and performance bonuses

• Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)

• Retirement savings benefit

• Rewarding culture that values wellness and well-being

• Performance Bonus

• Global network of industry experts

• Extensive training resources

Job Description:

We're looking for an Investigator to join our team at MBPS. In this role, you are responsible for conducting comprehensive investigations pertinent to known or suspected frauds, violations of company policy, misconduct, and acts of unethical and/or criminal behavior.

Have the skills and knowledge for the job? Learn more about the opening below

Key Accountabilities:

• Conduct internal investigations of various complexities (e.g., fraud, misconducts, sales/market misconduct, AML/AFT related due diligence, etc.) involving employees, agents/distributors and others impacting the Company's brand and reputation.

• Collaborate with relevant stakeholders on specific policy violation matters.

• Conduct interviews of employees, agents, and others.

• Maintain knowledge of current, advanced investigative techniques, technology, software, database resources, industry developments, compliance issues, AML/ATF, Privacy laws and other relevant legislations.

• Play a role in the Company's fraud awareness training program, help develop and deliver training material and awareness communications.

• Collaborate and support Manulife Corporate Security as required.

Qualifications:

• Bachelor's Degree, preferably in finance or legal discipline.

• At least four (4) years of relevant experience, in fraud and/or financial crime investigations.

• Strong stakeholder management skills - able to communicate well with all employee levels.

• Excellent verbal, written, and interpersonal communication skills for effective communication.

• Excellent analytical skills, lateral thinking, and problem-solving ability with high attention to detail.

• The candidate must be willing to work in Diliman, Quezon City.

Nice to Haves:

• Experience in law enforcement investigations is a plus.

• Certified Fraud Examiner (CFE), Certified Anti-Money Laundering Specialist (CAMS) and related designations are preferred.

• Interviewing certifications are a plus.

Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement

Hybrid