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Logistics Operations Manager

1 week ago

Manila, National Capital Region, Philippines Ninja Van PH Full time

About Ninja Van PH

Ninja Van PH is a technology-enabled logistics company dedicated to delivering exceptional customer experiences across Southeast Asia. Our mission is to provide hassle-free delivery services that delight both shippers and end customers.

We started operations in Singapore in 2014 and have become the region's largest and fastest-growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

As a tech company, we are disrupting a massive industry with cutting-edge software and operational concepts. Our algorithm-based optimisation, dynamic routing, end-to-end tracking, and data-driven approach enable us to provide best-of-class delivery services.

We are not just a logistics company; we are a team of innovators, problem-solvers, and customer advocates who are passionate about making a difference in people's lives.

About the Restock Operations Unit

The Restock Operations Unit caters to our new business-to-business (B2B) service, Ninja Restock, which enables brands and businesses to distribute supplies seamlessly to their locations and branches.

Your Role as an Account Executive

As an Account Executive, your primary focus will be on fostering enduring relationships with our current clients, ensuring their needs are fulfilled and surpassed. You will also be responsible for addressing and resolving any concerns raised by shippers, providing optimal solutions, facilitating prompt corrections or adjustments, and following up to guarantee resolution.

Key Responsibilities:

  1. Client Relationship Management: Serve as the secondary point of contact for assigned clients, conduct regular check-ins with Restock Account Managers to understand their evolving needs, preferences, and challenges.
  2. Issue Resolution and Escalation: Act as a liaison between clients and internal teams to address and resolve any issues or discrepancies, investigate client complaints or concerns, identify root causes, and implement corrective actions.
  3. Account Maintenance and Growth: Maintain accurate records of client interactions, transactions, and service agreements using CRM software, collaborate with other operational and commercial teams to provide requests of Restock Clients, and ensure processes are followed while looking for opportunities to improve them.
  4. Main Duties: Establish effective communication lines between sales, operations, and shipper teams, timely onboarding process, monitor Restock Operations Performance, conduct business reviews with clients, verify accuracy of billing, and monitor payment posting.