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Fulfillment Operations Specialist
2 weeks ago
About CloudHire
We are a leading e-commerce company specializing in enterprise car parts, and we are seeking a highly skilled Fulfillment Operations Specialist to join our team.
The ideal candidate will have 5+ years of experience in fulfillment analytics and be proficient in creating scorecards, managing data, and generating reports to support decision-making. As a key member of the Fulfillment Department, this role will play a critical part in ensuring the smooth operation of our operations.
Responsibilities
- Scorecard Creation: Develop and maintain Fulfillment SPP Scorecards to track key performance indicators.
- MCR Management: Update MCR receiving statuses for all inbound shipments and audit MCRs prior to release.
- Reporting: Create and manage various reports as needed to support the Fulfillment Department.
- Data Management: Generate weekly and monthly Fulfillment Actuals files.
- Issue Tracking: Create Zendesk tickets for SKU inspection.
- Other Tasks: Perform additional tasks as assigned by the manager.
Qualifications
- Technical Skills:
- Intermediate proficiency in Excel
- Experience with reports management tools and systems
- Excellent written and verbal communication skills
- Strong organizational and time management skills
- Attention to detail and accuracy
- Ability to work independently and as part of a team
Schedule
- Flexible: Monday-Friday, 3:00 PM-12:00 AM or 4:00 PM-1:00 AM EST.
- Preference: Maintain coverage at 4:00 PM during Daylight Savings Time in EST.
Benefits
- Paid Time Off
- 100% Remote / Work From Home
- Training & Development
- Performance Bonus
- Contract Role, Chance of Full-time with benefits