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Fulfillment Operations Specialist

2 weeks ago


Manila, National Capital Region, Philippines CloudHire Full time

About CloudHire

We are a leading e-commerce company specializing in enterprise car parts, and we are seeking a highly skilled Fulfillment Operations Specialist to join our team.

The ideal candidate will have 5+ years of experience in fulfillment analytics and be proficient in creating scorecards, managing data, and generating reports to support decision-making. As a key member of the Fulfillment Department, this role will play a critical part in ensuring the smooth operation of our operations.

Responsibilities

  1. Scorecard Creation: Develop and maintain Fulfillment SPP Scorecards to track key performance indicators.
  2. MCR Management: Update MCR receiving statuses for all inbound shipments and audit MCRs prior to release.
  3. Reporting: Create and manage various reports as needed to support the Fulfillment Department.
  4. Data Management: Generate weekly and monthly Fulfillment Actuals files.
  5. Issue Tracking: Create Zendesk tickets for SKU inspection.
  6. Other Tasks: Perform additional tasks as assigned by the manager.

Qualifications

  1. Technical Skills:
  • Intermediate proficiency in Excel
  • Experience with reports management tools and systems
Soft Skills:
  • Excellent written and verbal communication skills
  • Strong organizational and time management skills
  • Attention to detail and accuracy
  • Ability to work independently and as part of a team

Schedule

  1. Flexible: Monday-Friday, 3:00 PM-12:00 AM or 4:00 PM-1:00 AM EST.
  2. Preference: Maintain coverage at 4:00 PM during Daylight Savings Time in EST.

Benefits

  1. Paid Time Off
  2. 100% Remote / Work From Home
  3. Training & Development
  4. Performance Bonus
  5. Contract Role, Chance of Full-time with benefits