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Staffing Planning Expert

2 weeks ago

Manila, National Capital Region, Philippines IntouchCX Full time
Job Summary

We are looking for a skilled Staffing Planning Expert to join our Workforce Management team at IntouchCX.

Main Responsibilities
  • Design and implement effective staffing plans to meet business needs.
  • Monitor and analyze Key Performance Indicators to optimize staffing levels.
  • Maintain accurate employee records and track shift availability.
  • Collaborate with stakeholders to plan and create new hire schedules.
Key Requirements
  • Bachelor's degree in a related field, such as Computer Science, Marketing, Communications, or Business.
  • Advanced knowledge of MS Office applications, including Word, Excel, and Outlook.
  • Able to learn and adapt to various software systems, including Aspect, Teleopti, and Genesys.
  • Demonstrated accuracy and attention to detail in data entry.
  • Strong analytical and problem-solving skills.
  • Ability to work independently and manage multiple tasks effectively.