Terminal Installation Specialist

2 months ago


Pasig, National Capital Region, Philippines Smart Career Outsourcing Services Co Full time

Key Responsibilities:

Attend scheduled briefings and orientations to ensure a thorough understanding of tasks and objectives.

Conduct terminal checks prior to dispatch to guarantee a smooth and efficient deployment process.

Deliver and install terminals/printers, consumables with prescribed cut-offs, and ensure timely completion of installation tasks.

Perform on-site inspections, repairs, and complex troubleshooting, as well as pull-out and maintenance of terminals to ensure optimal performance.

Provide on-call services during weekends and holidays to address urgent technical issues.

Prepare documentation for services performed, including Engineering Service Reports (ESRs), to maintain accurate records.

Assist merchants with 1st level troubleshooting to resolve technical issues promptly and efficiently.

Ensure that all quality objectives are met and implement quality improvement activities to maintain high standards of service delivery.



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