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US Mortgage Pipeline Efficiency Consultant

3 weeks ago


Manila, National Capital Region, Philippines Emapta Full time

Influence the Efficiency of US Mortgage Lending Operations

As a Mortgage Processing Support / Loan Opening Specialist, you will be instrumental in streamlining the mortgage pipeline's efficiency, ensuring compliance with industry standards, and facilitating smooth loan processing. This project-based role offers an ideal opportunity to leverage your skills and expertise in a dynamic environment that values innovation and collaboration.

About the Qualifications

To excel in this role, you will need:

- A minimum of 2 years of mortgage industry experience

- At least 1 year of recent experience in Quality Control, loan review, or underwriting

- Ability to calculate assets, income, and liabilities submitted in a 1003

- Ability to update 1003, LT, and AUS (DU & LP) for material changes, including those affecting DTI

- Proficiency in Microsoft Office Suite (Excel, Word, etc.)

We Also Welcome

  • Thorough knowledge of FNMA, FHLMC, FHA, and VA guidelines
  • Familiarity with GSE and HUD LRS platforms
  • Bachelor's degree
  • Experience with Encompass CRM (preferred)

Key Performance Indicators

  • Maintain the daily count log for Processor Pipelines up to date
  • Complete all new files on the same day of receipt
  • Follow each step of the Loan Opener Checklist and reference it for every file
  • Utilize provided templates for all tasks
  • Consistently update file notes
  • Promptly resolve hold file issues and avoid relying solely on email
  • Document reasons for holds in file notes
  • Avoid holding files for more than 24 hours; escalate unresolved files and notify LO/PS with the reason
  • Handle only manual VOE requests
  • Check if the employer or payroll company is listed in the Argyle Database before requesting
  • Confirm use of The Work Number
  • Provide the processor with the contact name and information via email when contacting an employer
  • Confirm receipt of all verifications from third parties (title companies, employers, etc.)
  • Follow up on all pending orders and requests daily, or at least every 48 hours
  • Notify LO/LP when the file is fully opened and ready for processing, including SharePoint link and VOE notes
  • Monitor the DoralOpening inbox; confirm receipt of emails within one hour and address requests on the same day
  • Monitor the DoralVOEs inbox with the same response and turnaround time
  • Prioritize verbal VOE requests for immediate handling
  • Address rescore requests on the same day or within 24 hours

Join Us Today

Emapta Philippines stands proudly alongside industry giants, recognized as one of the Top 20 Dream Companies of Filipinos in 2024. Apply now and be part of the #EmaptaEra