Customer Service Advisor

3 weeks ago


Baguio City, Cordillera, Philippines ETeam PH Full time
Job Description

The Customer Support Associate I position interacts with customers via various channels, including phone, email, or through the Internet, depending on client requirements. This role provides customer service support and resolves routine issues related to clients' products or services.

Key Responsibilities
  • Ensure customer service meets contractual Key Performance Indicators (KPIs)
  • Clarify customer requirements, use decision-support tools, and provide resolution
  • Listen attentively to customer needs and concerns, demonstrating empathy and building rapport
  • Maintain knowledge of client products and services
  • Prepare accurate work, including notating accounts as required
  • Participate in activities to improve customer satisfaction and business performance
  • Offer additional products and services
  • Track, document, and retrieve information in call tracking databases
  • Respond to customer inquiries, referring them to published materials or senior staff
Qualifications
  • College graduate with or without experience, or high school diploma with six months of relevant experience preferred
  • Courteous with a strong customer service orientation
  • Strong computer navigation skills and PC knowledge
  • Ability to effectively communicate, both written and verbally
  • Dependable with strong attention to detail
  • Skilled in multitasking, including flexibility and adaptability
  • Tolerance for repetitive work in a fast-paced, high-production environment
  • Ability to work as a team member and independently
  • Demonstrate patience in all customer contact situations
  • Ability to rotate shifts as needed


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