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Technical Support Operations Supervisor

2 weeks ago

Cebu City, Central Visayas, Philippines Neksjob Corporation Full time
About the Role:

We are looking for an experienced Engagement Supervisor to join our team at Neksjob Corporation. The successful candidate will be responsible for managing customer interactions in a distribution center or walk-in customer service environment.

Responsibilities:
  • Provide general customer service, including post-sale technical and non-technical support.
  • Analyze and resolve customer issues in a timely and efficient manner.
  • Lead a team of professionals and ensure effective resolution of customer inquiries.


Requirements:
  • Specialized knowledge of customer service and support operations.
  • Ability to supervise and guide less experienced professionals.
  • Excellent communication and interpersonal skills.