
Digital Marketing Specialist
2 days ago
This is a marketing strategist role that involves developing and implementing data-driven marketing strategies tailored to client needs, ensuring a positive client experience and maximizing campaign performance.
Job Responsibilities:
- Collaborate with clients to understand their business needs and objectives.
- Strategize, formulate, and execute email, SMS, and other retention marketing strategies.
- Communicate insights and reports on performance.
- Develop and maintain strong client relationships to enhance client experience.
- Work with the Strategy Manager to manage multiple client accounts.
- Collaborate with the Activations team to ensure strategy alignment and clear instructions.
- Upsell and cross-sell additional services to clients.
- Share industry insights with marketing to position the company as a thought leader.
Key Outcomes & Accountabilities:
- Strategy Development: Create and implement effective marketing strategies.
- Account Management: Manage retention marketing programs for multiple brands.
- Client Understanding: Deeply understand client needs and translate into strategies.
- Performance Tracking: Analyze data to optimize campaign performance.
- Client Communication: Share insights and plan for development.
- Team Alignment: Ensure the Activations team is aligned with overall strategy.
- Service Expansion: Upsell and cross-sell services to increase revenue.
- Thought Leadership: Provide industry insights to enhance reputation.
- Work in a collaborative environment.
KPIs:
- Client Retention Rate
- Client Satisfaction (NPS)
- Campaign Performance (Email Revenue, Open Rate, etc.)
- Account Growth (Net Revenue Retention)
- Team Collaboration (Activations Feedback)
- Client Advocacy (Public Reviews, Case Studies)
Benefits:
- Full-time Remote Work Setting
- Paid Time Off (30 days annually)
- Observance of Public Holidays
- Internet Allowance
- Health and Wellness Allowance
- Maternity and Paternity Benefits
- Loyalty Rewards
- Performance-based Incentives and Bonuses
- Outcome-focused Environment
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