Service Delivery Manager

5 days ago

Pasig, National Capital Region, Philippines beBee Careers Full time

**Job Summary:**

We are looking for a skilled Service Delivery Manager to oversee the delivery of our customer service operations.

Key Responsibilities:
  • Develop and implement service level agreements to ensure high-quality customer service.
  • Manage a team of customer service representatives to meet customer needs.
  • Analyze customer feedback and develop action plans to improve customer satisfaction.

**Requirements:

  • At least 3 years of experience in service delivery management.
  • Excellent communication and project management skills.
  • A strong understanding of service level agreements and customer service principles.

**What We Offer:

  • A competitive salary and bonus package.
  • Ongoing training and development opportunities.
  • A collaborative and dynamic work environment.

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