Banking Operations Lead

2 days ago


Taguig, National Capital Region, Philippines Visage Executive Search Full time
Company Overview:
Visage Executive Search is a renowned recruitment agency specializing in executive search and talent acquisition for the financial industry. We are committed to connecting top talent with leading organizations, driving business success, and fostering growth.

Job Description:
As a Client Experience Manager at Visage Executive Search, you will be responsible for overseeing customer interactions, leading a team, and ensuring exceptional service delivery and operational efficiency. Your primary focus will be on managing customer service operations, improving service quality, and providing technical support to enhance operational performance and resolve customer issues promptly.

Key Responsibilities:
  • Lead a team of customer service professionals to deliver outstanding customer experiences
  • Analyze processes, set standards, and implement strategic changes to improve service quality
  • Collaborate with stakeholders to relay customer feedback and maintain accurate records of interactions

Requirements:
  • Bachelor's degree in Business Management, Communication, or related field
  • 3-5 years of experience as a Customer Service Manager in banking or financial services
  • Strong customer-centric focus and excellent communication skills
  • Strategic thinker with leadership abilities and problem-solving skills


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