Customer Service Representative

4 weeks ago


Davao City, Davao, Philippines Fair Trade Outsourcing Full time
Job Description:

This role is for our retail account and will focus on providing exceptional customer service during the winter season in the US.

Key Responsibilities:
  • Handling back order inquiries and resolving billing issues
  • Processing cancellations and returns, as well as referring customers to the manufacturer when necessary
  • Following up on orders or concerns, responding to product inquiries, and addressing return and exchange questions
  • Assisting with wholesale inquiries, sales, and payment processing
Requirements:
  • Minimum of 6 months experience in customer service
  • Prior knowledge of Retail Ops or similar order processing systems is a plus
  • Strong communication skills and attention to detail are essential
  • Able to work well in a team and possess a positive attitude towards helping customers
Compensation:

The estimated annual salary for this position is around $45,000-$55,000, depending on experience and qualifications.



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