Professional Beauty Advisors Wanted

1 week ago

Manila, National Capital Region, Philippines beBeeCustomer Full time ₱2,700,000 - ₱3,300,000
Job Description:

Career Opportunities with Compass Experience Labs are now available.

A great place to work, offering a unique experience for all employees.

Careers At Compass Experience Labs present an opportunity to join a team that encourages you to empower yourself and develop your career.

We partner with brands to power growth through exceptional customer experience. Our founders were trailblazers in the eComm industry. When they couldn't find a customer service partner that was as innovative as they were, they built it. Many companies view their customer care as a cost center, but we believe it can be so much more If you delight the customer, listen to their feedback, and use their insights to gather data about products and offerings, customer care can have a strategic role in growing a business.

As part of our team, you will:

  • Respond to customers through email, chat, phone, text, and social channels while creating memorable service interactions
  • Demonstrate strong written and verbal communication skills in alignment with our voice
  • Build a strong understanding of your assigned brand's products, procedures, and resolutions
  • Work collaboratively with team members to offer encouragement, provide answers, present customer insights and trends

The ideal candidate is passionate about beauty and willing to make product recommendations via a consultative approach.

Required Skills and Qualifications:

Contact Center Experience: 12+ months of contact center experience (must be within the last 2 years)

Bilingual Skills: Ability to speak, read and write in both French and English

Language Proficiency: B2 level language proficiency required

Technical Requirements: Familiarity with CRM systems and practices. Salesforce experience is a plus.

Availability: Full Time positions available. Open availability preferred, may include weekdays, weekends, nights and holidays

Benefits:

We offer competitive wages, career development training, and promote from within - there are growth opportunities here.

Our company culture is fun and fast-growing, come as you are

Others:

This is a high volume program. You should expect to be on back to back calls throughout your day with limited down time.

Training is 2 weeks of classroom material + 1 week of nesting. 100% show rate for training is required. Agents must attend training every day with cameras on and be active participants.

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