Lead WordPress Support Professional

4 days ago

Taguig, National Capital Region, Philippines beBeeTechnical Full time $1,000 - $14,000
Job Opportunity

The ideal candidate for this role possesses extensive knowledge of WordPress and exceptional communication skills.

Key Responsibilities
  • Support a diverse range of WordPress users through ticket and live chat systems.
  • Provide expert guidance on utilizing specific products, addressing customer inquiries and offering precise information.
  • Accurately diagnose site issues and propose effective solutions.
  • Conduct thorough investigations to identify root causes of problems.
  • Prepare detailed bug reports for developers, ensuring prompt understanding and resolution.
  • Share expertise and collaborate with team members.
  • Maintain continuous learning and development focus, staying up-to-date with critical WordPress ecosystem changes.

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