Technical Content Specialist

2 days ago


Batangas, Calabarzon, Philippines beBeeWriter Full time $40,000 - $80,000
Content Writer - Technical Documentation

LawnStarter is a leading online platform revolutionizing the lawn care industry.

We're seeking an experienced Content Writer to create and update informative articles for our customers and support team. Training in technical writing will be provided, focusing on customer support experience and understanding of escalation workflows.

The ideal candidate:

  • Has extensive customer support or help desk experience
  • Understands complex escalation processes and ticket workflows
  • Can write clearly and concisely in English
  • Is patient, detail-oriented, and able to work independently
  • Eager to learn and improve writing skills

Benefits of this role:

  1. Collaborative Team Environment: Work with a kind, motivated, and intelligent team that values innovation and growth.
  2. Growth Opportunities: Take ownership of your work and contribute to shaping the company's future.
  3. Startup Innovation with Stability: Enjoy the benefits of a startup while having the security of established business stability.

Responsibilities:

  • Update existing documentation based on process changes and escalate procedures
  • Document complex processes into simple steps
  • Follow documentation standards and formats
  • Review and improve existing articles

Requirements:

  • Must be Tier III employee or higher
  • Meet or exceed quality standards
  • No current disciplinary warnings
  • Good attendance record
  • Flexible 8-hour schedule between 6 AM - 5 PM Central Time
  • Strong writing skills and ability to explain difficult concepts simply
  • Experience writing different types of technical documents
  • Knowledge of documentation software like Confluence, Zendesk Guide, or similar
  • Good research skills to find information from different sources
  • Ability to manage multiple projects and meet deadlines


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