Regional Operations Manager
1 week ago
About Grab
Grab is Southeast Asia's leading superapp that offers a wide range of services including delivery, transportation, and financial solutions. We're dedicated to making a positive impact on the lives of our users and employees alike.
The Regional Operations Center of Excellence focuses on the backend services for driver-partners, ensuring seamless experiences for both drivers and passengers. As an Assistant Manager in this role, you'll play a crucial part in supporting the acquisition and onboarding of new drivers.
Critical Responsibilities:
- Oversee the entire driver operations process from application receipt to activation
- Collaborate with other departments to improve workflows and enhance driver acquisition and training
- Manage 3rd party vendors' performance and provide support for level 2 escalations in areas such as acquisition, driver documentation, system setup, compliance checks, onboarding support, issue resolution, and feedback collection
Key Skills and Qualifications:
- Bachelor's degree in Business Administration or related field
- 5+ years of experience in data analytics and process improvement roles
- Proficiency in spreadsheet and database management
Life at Grab
We care about your well-being at Grab and offer a range of benefits to support you. These include term life insurance, comprehensive medical insurance, flexible work arrangements, and opportunities for professional growth and development.
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