Chief Content Strategist

23 hours ago

Makati City, National Capital Region, Philippines beBeeContentWriter Full time ₱1,800 - ₱2,200
Job Description

Apollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises. Founded in 2015, the company is one of the fastest growing companies in SaaS, raising approximately $250 million to date and valued at $1.6 billion.

Apollo.io provides sales and marketing teams with easy access to verified contact data for over 210 million B2B contacts and 35 million companies worldwide, along with tools to engage and convert these contacts in one unified platform. By helping revenue professionals find the most accurate contact information and automating the outreach process, Apollo.io turns prospects into customers.

The company raised a Series D in 2023 and is backed by top-tier investors, including Sequoia Capital, Bain Capital Ventures, and more, and counts the former President and COO of Hubspot, JD Sherman, among its board members.

About The Role

You will own the creation, optimization, and maintenance of both internal and external knowledge base content. You'll partner with Product Managers, Engineers, Customer Support, Rev Ops and Customer Success to ensure our knowledge ecosystem empowers customers to self-serve, while also enabling internal teams to move faster with confidence.

This role is evolving: you won't just write and edit, you'll also integrate AI-driven tools to accelerate content creation, identify weak spots in documentation, and scale our Knowledge Base without creating extra workload. Ideal candidates are endlessly curious, customer obsessed, and comfortable straddling the worlds of technical detail and clear, simple explanation.

Key Responsibilities:
  • Research, write, and develop new and updated knowledge base articles, FAQs, troubleshooting guides, snippets, and internal enablement docs.
  • Partner closely with Product Managers and Engineers to deeply understand new features and translate technical detail into clear, customer-ready content.
  • Collaborate with Support, Customer Success, and Enablement teams to capture recurring issues, identify knowledge gaps, and improve internal workflows.
  • Use AI-assisted tools to accelerate drafting, auditing, and surfacing weak or duplicate content.
  • Conduct recurring content audits to ensure KB remains accurate, current, and discoverable.
  • Mentor junior writers, sharing best practices for technical writing, SEO, and AI adoption.
  • Drive the creation and execution of release notes and documentation plans tied to product launches.
  • Provide training/reference content to accelerate onboarding and upskilling of internal employees.
RequirementsCustomer Obsession

We write with empathy, prioritizing clarity and usability for customers and internal teams.

Technical Acumen

Proficient in CMS platforms, analytics dashboards, and structured authoring systems.

AI Fluency

Skilled at integrating AI tools for writing, summarization, insights, and content maintenance.Communication

Strong written and verbal skills to engage with SMEs and explain technical concepts.Problem-Solving

Proactive identification of knowledge gaps and proposal of scalable solutions.Adaptability

Finds success in fast-changing product and business environments.Team Collaboration

Built partnerships with cross-functional teams, such as Product, Engineering, Support, and CS.Knowledge Management

Ensures all content is accurate, complete, and error-free.Career Growth

Owning personal growth through learning opportunities and professional development.Bonus Skills

Knowledge of Git, HTML, docs-as-code.

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