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Program Improvement Specialist

2 weeks ago

Manila, National Capital Region, Philippines Sutherland Full time
About Our Ideal Candidate

We are seeking an experienced Customer Experience Lead who can drive our mission forward. The ideal candidate will have a strong background in customer experience, quality management, and team leadership.

Main Responsibilities
  • Develop and implement strategies to enhance customer experience.
  • Lead cross-functional teams to achieve business objectives.
  • Analyze data to identify trends and areas for improvement.
  • Communicate effectively with stakeholders at all levels.
ResponsibilitiesCE Team Delivery
  • Develop and maintain high-performing teams.
  • Collaborate with cross-functional teams to achieve business objectives.
  • Analyze data to inform business decisions.
Team Development
  • Design and deliver training programs to enhance employee skills.
  • Coaching and mentoring team members to achieve their full potential.
Continuous Improvement Framework Deployment and Analysis
  • Develop and implement processes to drive business growth.
  • Collaborate with cross-functional teams to achieve business objectives.