
Team Manager
6 days ago
The role of Team Leader involves leading a team towards the achievement of company goals and objectives. It requires strong leadership skills, excellent communication skills, and the ability to work under pressure.
Key Responsibilities:- Act as the primary point of contact for all team members regarding questions about processes or products.
- Collaborate with Training associates to get new hires up to speed.
- Review calls and tickets to ensure Service Level Agreements are met.
- Provide regular updates or reports.
- Handle calls and tickets as needed while providing excellent service to clients or customers.
- Monitor calls and assist with Quality Assurance audits.
- Periodically or daily, monitor the team's attendance.
- Inform the leadership team on any issues or updates about accounts.
- Strong verbal and written English skills.
- A background in performance management concepts.
- Flexibility regarding work hours.
- Excellent coaching knowledge and skills.
- Ability to work under pressure.
- Above-average English written and verbal communication skills.
- Demonstrated track record in achieving targets and improving agent performance.
- A service and customer-focused mindset.
- Strong analytical skills and attention to detail.
- Decision-making and problem-solving abilities.
- Knowledge of call center tools and processes.
- Ability to develop a plan and lead the team by allocating resources, assigning responsibilities, coordinating, communicating, and participating in activities necessary to achieve company goals.
This role offers opportunities for professional growth and development. As a leader, you will be responsible for motivating and guiding your team to achieve exceptional results. You will also have the opportunity to participate in training programs to enhance your skills and knowledge.
Others:The ideal candidate should possess excellent leadership skills, a positive attitude, and a passion for delivering high-quality results. If you are a motivated and dedicated individual who is looking for a challenging role, please apply today.
-
Electrical Design Team Manager
6 days ago
Sorsogon, Bicol, Philippines beBeeDesign Full time ₱900,000 - ₱1,300,000Lead Electrical Design TeamThe role of Lead Electrical Design Team requires exceptional leadership skills, technical knowledge, and a passion for delivering high-quality designs that meet client expectations.The team is responsible for creating electrical designs for various projects, including audiovisual and solar energy solutions. As the lead, you will...
-
Customer Support Team Manager
6 days ago
Sorsogon, Bicol, Philippines beBeeLeadership Full time ₱6,000,000 - ₱8,000,000Job DescriptionWe are seeking an experienced team leader to manage our customer support team.Key Responsibilities:Manage and motivate the support team to achieve operational excellenceMonitor performance, escalate issues, and foster collaborationOversee customer support tickets, ensuring timely resolution and clear communicationOptimize business processes...
-
Content Management Team Lead
6 days ago
Sorsogon, Bicol, Philippines beBeeOperations Full time ₱800,000Job TitleOperations Supervisor for Content CreatorsDescriptionWe are seeking a proactive and detail-oriented Operations Supervisor to oversee and streamline the daily operations of our content creator team.Coordinate and communicate weekly and daily team schedules, ensuring all coverage needs are consistently met.Oversee the onboarding process for new hires,...
-
Operations Manager for Digital Teams
6 days ago
Sorsogon, Bicol, Philippines beBeeOperational Full time ₱1,800,000 - ₱2,400,000Operations Supervisor for Content CreatorsOrca Communications is a rapidly-growing international agency dedicated to empowering digital content creators across various online platforms. We pride ourselves on nurturing a collaborative, positive virtual workspace that values efficiency, clear communication, and career advancement.We are seeking a proactive and...
-
Team Leader
6 days ago
Sorsogon, Bicol, Philippines beBeeLeader Full time ₱4,500 - ₱7,500A vital part of our company's growth is the role of Team Captain, who manages a team of agents and serves as a point of escalation for issues outside their authority.As a Team Captain, you will be responsible for the day-to-day management of your team, including monitoring attendance and punctuality, and identifying growth and development opportunities for...
-
Team Leader
6 days ago
Sorsogon, Bicol, Philippines beBeeLeader Full time $80,000 - $120,000Lead a High-Performing TeamWe are seeking an experienced and proactive leader to manage our Customer Experience (CX) team.About the RoleDevelop strategic plans to drive consistent achievement of service levels and customer satisfaction.Continuously evaluate and enhance phone support processes to deliver exceptional customer experiences.Your Key...
-
Remote Team Lead
6 days ago
Sorsogon, Bicol, Philippines beBeeGuestExperience Full time ₱800,000 - ₱1,300,000Job OverviewWe are seeking a highly skilled Guest Experience Manager to lead our remote team. The ideal candidate will have strong leadership and communication skills, as well as the ability to manage multiple priorities in a fast-paced environment.Responsibilities:Lead a team of guest experience specialists to ensure exceptional service delivery during each...
-
Team Operations Director
6 days ago
Sorsogon, Bicol, Philippines beBeeLeader Full time ₱325,800 - ₱520,750Team Leader OpportunityWe are seeking a skilled Team Leader to join our team. As a Team Leader, you will be responsible for the day-to-day management of your team.You will serve as a point of escalation for issues outside the authority of an agent and work closely with the Client Experience Manager and People Manager to identify growth and development...
-
Sales Team Lead
6 days ago
Sorsogon, Bicol, Philippines beBeeTeamLeader Full time $60,000 - $80,000About This OpportunityWe are seeking a seasoned Sales Team Lead to spearhead our inside sales efforts. In this role, you will be responsible for driving revenue growth, managing a team of sales development representatives (SDRs), and developing strategies to achieve individual and team goals.Key ResponsibilitiesLead and coach a team of SDRs to ensure they...
-
Technical Team Lead
6 days ago
Sorsogon, Bicol, Philippines beBeeLeadership Full time $150,000 - $200,000Key Leadership PositionWe seek a highly skilled leader to oversee our team of engineers.Lead a remote team in your time zone, guiding them towards professional growth and development.Coach and mentor team members to enhance their skills and contribute to the organization's success.Manage expectations with other engineering teams, management, and external...