Team Manager

6 days ago

Sorsogon, Bicol, Philippines beBeeLeadership Full time ₱1,800,000 - ₱2,500,000

The role of Team Leader involves leading a team towards the achievement of company goals and objectives. It requires strong leadership skills, excellent communication skills, and the ability to work under pressure.

Key Responsibilities:
  • Act as the primary point of contact for all team members regarding questions about processes or products.
  • Collaborate with Training associates to get new hires up to speed.
  • Review calls and tickets to ensure Service Level Agreements are met.
  • Provide regular updates or reports.
  • Handle calls and tickets as needed while providing excellent service to clients or customers.
  • Monitor calls and assist with Quality Assurance audits.
  • Periodically or daily, monitor the team's attendance.
  • Inform the leadership team on any issues or updates about accounts.
Requirements:
  • Strong verbal and written English skills.
  • A background in performance management concepts.
  • Flexibility regarding work hours.
  • Excellent coaching knowledge and skills.
  • Ability to work under pressure.
  • Above-average English written and verbal communication skills.
  • Demonstrated track record in achieving targets and improving agent performance.
  • A service and customer-focused mindset.
  • Strong analytical skills and attention to detail.
  • Decision-making and problem-solving abilities.
  • Knowledge of call center tools and processes.
  • Ability to develop a plan and lead the team by allocating resources, assigning responsibilities, coordinating, communicating, and participating in activities necessary to achieve company goals.
Benefits:

This role offers opportunities for professional growth and development. As a leader, you will be responsible for motivating and guiding your team to achieve exceptional results. You will also have the opportunity to participate in training programs to enhance your skills and knowledge.

Others:

The ideal candidate should possess excellent leadership skills, a positive attitude, and a passion for delivering high-quality results. If you are a motivated and dedicated individual who is looking for a challenging role, please apply today.

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