Skilled Customer Service Professional Wanted

22 hours ago

Mabalacat, Central Luzon, Philippines beBeeCustomer Full time $6,400 - $32,000
Job Description

We're seeking a highly skilled and dependable professional to serve as the voice of our partner brands in the skilled trades. This individual will handle inbound calls, emails, and chat support with professionalism and urgency, ensuring every customer feels heard and helped.

The ideal candidate will be able to multitask like a pro, communicate clearly and confidently, and thrive in a fast-paced environment. If you're a strong communicator with excellent time management skills and a self-starter mindset, we want to hear from you.

Key Responsibilities
  • Manage inbound calls, emails, and chat support with professionalism and urgency
  • Book service appointments accurately and efficiently while coordinating with dispatch teams
  • Input customer details and service notes into CRM and scheduling platforms
  • Provide clear information regarding services, pricing, and expectations
  • Follow up on scheduled services and pending customer issues
  • Identify when to escalate issues to supervisors or technical teams
  • Maintain a strong focus on customer satisfaction, clarity, and responsiveness
Benefits
  • 100% remote work setup with flexibility based on client needs
  • Be part of a growing team that supports top-tier brands in the skilled trades
  • Receive dedicated training and support from both the client and the company
  • Unlock long-term growth opportunities and stability based on your performance
Requirements
  • Fluent English communication—both spoken and written—with a professional, confident tone
  • Minimum 1 year of customer service, call center, or support experience (remote work preferred)
  • Strong background in the construction, home services, or skilled trades industries is required
  • Comfortable working with tech tools (CRMs, VoIP, scheduling systems)
  • Fast learner with strong attention to detail and excellent time management
  • Reliable internet and a quiet home office setup
  • Self-starter mindset with a focus on solutions and customer experience

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