Customer Service Representative

7 hours ago


Ortigas, Philippines Gratitude Philippines Full time
About Gratitude Philippines
Gratitude Philippines is a leading provider of healthcare management services, dedicated to delivering exceptional customer experiences to our members. As a member of our team, you will have the opportunity to make a real difference in people's lives by providing timely and effective solutions to their healthcare needs.

Your Role as Customer Service Representative
As a Customer Service Representative, you will be the main point of contact for our members, handling inquiries, resolving issues, and providing information about benefits and plan options. You will work closely with our team to ensure that our members receive the highest level of service and support.

About You
We are looking for individuals who possess excellent communication and interpersonal skills, with a passion for delivering exceptional customer service. If you have a strong operational understanding, are fluent in both Mandarin and English, and are able to work in a fast-paced environment, we want to hear from you

Key Responsibilities
* Provide timely and effective solutions to member inquiries
* Explain benefits and plan options clearly and accurately
* Escalate complex issues to management or other departments as required
* Participate in member-calling projects to support membership retention
* Collaborate with team members to achieve business objectives

What We Offer
* Opportunity to work with a dynamic and growing company
* Competitive compensation and benefits package
* Ongoing training and development opportunities
* Collaborative and supportive work environment

Qualifications
* High school diploma or equivalent, bachelor's degree preferred
* 2+ years of customer service experience, preferably in healthcare management
* Excellent verbal and written communication skills
* Strong active listening skills and ability to remain calm under pressure
* Ability to work in a fast-paced environment and prioritize tasks effectively

Benefits
* Health insurance and other employee benefits
* Paid time off and holidays
* Opportunities for professional growth and development

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