
Lead Verification Specialist
2 weeks ago
Support customers as a Lead Verification Specialist for a luxury brand and thrive in a multicultural environment while working from home. Our company provides technical, customer support, and CX services to tech companies worldwide.
As a key member of our team, you will be responsible for contacting submitted leads to confirm their interest, forwarding qualified inquiries to the appropriate retailer, accurately updating and categorizing leads in the system, securely working with customers' sensitive information, and applying the latest customer happiness practices.
Required Skills and Qualifications- Fluent German and English communication skills (C1 written and spoken for both languages are a must)
- Previous experience in Customer Service or Marketing is essential
- Hands-on experience communicating with and following up on leads is necessary
- Attention to detail and strong administrative and organizational skills are required
- A positive and responsible attitude is essential for success
- A personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload) are needed
- Fixed schedule: 5 days per week, 4 PM - 12 AM CET
- Opportunity to work fully remotely from anywhere in the world
- Inclusive international environment that values diversity and inclusion
- Compensation in USD
- Good bonuses for referring friends
- Paid intensive training and probation period
- Work-life balance is encouraged
- Responsive management interested in your growth and long-lasting cooperation
Our company is a Support-as-a-Service provider that offers secure technical, customer support, and CX services to tech companies globally. We work with clients from over 30 countries and speak over 60 languages. We value our team members and invite people from diverse backgrounds to join us.
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