Non-Voice Operations Specialist

24 hours ago

Pasig site, Philippines Mirandahr Full time

About Mirandahr

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Mirandahr is a leading organization in the telecommunications industry, dedicated to delivering exceptional services to our clients. As a Non-Voice Operations Specialist, you will play a critical role in ensuring seamless communication between clients and internal stakeholders.

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Job Summary

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This role involves managing telecom accounts, developing and maintaining strong relationships with clients, and collaborating with internal teams to ensure efficient account management. If you have a strong background in sales, excellent communication skills, and a willingness to learn and adapt to new technologies and processes, we encourage you to apply for this exciting opportunity.

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Responsibilities

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  • Manage telecom accounts, ensuring timely and effective resolution of client issues">
  • Develop and maintain strong relationships with clients, understanding their needs and preferences">
  • Collaborate with internal teams to ensure seamless communication and efficient account management">
  • Provide excellent customer service, responding promptly to client inquiries and resolving issues efficiently">
  • Stay up-to-date with industry trends and developments, applying knowledge to improve client outcomes">
  • Analyze data to identify opportunities for growth and improvement">
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Requirements

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To succeed in this role, you will need:

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  • A high school diploma or equivalent, with a minimum of 2 years of relevant experience in sales or customer service">
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues">
  • Strong analytical and problem-solving skills, with the ability to analyze data and identify opportunities for growth and improvement">
  • Able to work in a fast-paced environment, prioritizing tasks and meeting deadlines">
  • Familiarity with telecom industry principles and practices, with a willingness to learn and adapt to new technologies and processes">
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Benefits

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We offer a competitive salary range of $17K - $18K per year, as well as a comprehensive benefits package, including:

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  • HMO coverage with 2 dependents on day 1">
  • 20% night differential">
  • Virtual hiring process, allowing for flexibility and remote work options">
  • Ongoing training and development opportunities, supporting your career growth and success">
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About You

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We are looking for a dynamic and results-driven individual who is passionate about sales and customer service. If you have a strong work ethic, excellent communication skills, and a willingness to learn and grow, we encourage you to apply for this exciting opportunity.

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