Customer Experience Advocate

1 week ago


Davao City, Davao, Philippines National Bookkeeping and Management System Inc., Full time

We are seeking a highly skilled and customer-focused individual to fill the role of Customer Experience Advocate. This position involves providing exceptional customer service by responding to inquiries, resolving problems, and ensuring a positive customer experience.

Key Responsibilities:

  • Responding to Customer Inquiries

Engage customers in real-time chat conversations, providing prompt and accurate responses to their inquiries, concerns, and requests.

Assisting with Technical Issues

Analyze problems, ask penetrating questions, and lead customers through the implementation of step-by-step solutions to troubleshoot technical issues, product inquiries, and service-related issues.

Providing Product/Service Information

Supply comprehensive information about a product or service's attributes, pricing, specifications, and availability, enabling consumers to make informed purchase decisions.

The ideal candidate will possess excellent communication skills, be able to work in a fast-paced environment, and have a strong understanding of customer needs. The estimated salary for this position is $55,000 - $65,000 per year, commensurate with experience and qualifications.

This role is an exciting opportunity to join the National Bookkeeping and Management System Inc. team and contribute to delivering exceptional customer experiences.



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