Operational Management Specialist
7 days ago
Job Title: Workforce Management Supervisor Y10
About Us: Neksjob Philippines is a leading provider of innovative workforce management solutions.
Job Summary: We are seeking an experienced Workforce Management Supervisor to join our team. The successful candidate will be responsible for overseeing all operational support aspects of the contact center, including staffing, scheduling, forecasting systems, and policies.
Key Responsibilities:
- Implementing efficient workforce management processes and monitoring their performance.
- Overseeing contact center quality issues and supporting system implementation.
- Managing a team of individual contributors and making operational decisions.
Requirements/Required Skills:
- Extensive knowledge and experience in Workforce Management (WFM).
- Excellent leadership and problem-solving skills.
- Ability to work effectively in a fast-paced environment.
Benefits: Our company offers a competitive salary and benefits package, including opportunities for professional growth and development.
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