IT Support Specialist

1 week ago


Quezon City, National Capital Region, Philippines Nityo Infotech Full time

We are seeking a highly skilled IT Support Specialist to join our team at Nityo Infotech.

As an IT Support Specialist, you will provide technical assistance and support to our clients via voice calls, ensuring timely resolution of issues and excellent customer service.

The ideal candidate will have experience in desktop support, call management, and systems administration with a strong background in troubleshooting and problem-solving skills.

You will be responsible for managing tickets, providing technical guidance, and escalating complex issues to senior engineers as needed.

The successful candidate will have the ability to work independently and as part of a team, with excellent communication and interpersonal skills.

The salary range for this position is PHP 25,000 - PHP 35,000 per month, depending on experience.

Key responsibilities include:

  • Providing technical support via phone calls
  • Managing tickets and resolving issues
  • Escalating complex issues to senior engineers
  • Working collaboratively with the team to resolve issues
  • Maintaining accurate records of incidents and resolutions

This is a full-time role that can be worked remotely, with flexible scheduling to accommodate different time zones.



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