Senior Customer Service and Operations Specialist

6 days ago


Pasig, National Capital Region, Philippines WNS Full time
Role Description

The Senior Customer Service and Operations Specialist will play a vital role in driving business growth and improving customer satisfaction through effective travel operations management.

Key Responsibilities:
  • Develop and implement business processes to optimize travel operations performance and customer experience.
  • Lead cross-functional teams to deliver high-quality service and meet client expectations.
  • Collaborate with clients to understand their needs and develop customized solutions.
  • Implement and maintain optimized business processes to ensure seamless travel operations performance.
Requirements:

Successful candidates will have:

  • Excellent leadership and communication skills to motivate and guide teams.
  • Strong analytical and problem-solving skills to drive business improvement and quality management.
  • Proficiency in multiple GDS platforms, including Worldspan, Sabre, Galileo, Amadeus, and Apollo.
Work Details:

This is a mid-senior level position requiring 100% onsite work at the WNS Eastwood Site.

Benefits include a competitive salary, comprehensive training, and opportunities for professional growth.



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