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Call Center Quality Assurance Expert

2 weeks ago

Manila, National Capital Region, Philippines Linda Hausermann & Associates Full time
Overview:
Linda Hausermann & Associates offers a range of quality assurance services to help businesses improve their customer experience. Our team of experts has extensive experience in the field and is dedicated to delivering exceptional results.

Job Summary:
We are seeking a skilled Quality Assurance Analyst to join our team. The successful candidate will be responsible for monitoring and evaluating the quality of customer interactions, identifying areas for improvement, and providing training and coaching to team members.

Responsibilities:
• Monitor and evaluate the quality of customer interactions (calls, emails, chats)
• Identify areas for improvement and develop strategies to address them
• Document quality issues and performance metrics for management review and analysis
• Provide training and coaching to team members to enhance their skills and knowledge