Real-Time Analyst Leader

24 hours ago

Tarlac City, Central Luzon, Philippines beBeeAnalyst Full time ₱20,000 - ₱35,000
Job Opportunity

We are seeking a detail-oriented and goal-driven professional to fill the role of Real Time Analyst Lead.

This position requires someone with strong analytical skills and attention to detail to monitor queues in real-time and identify potential risks to meeting contractual Key Performance Indicators (KPIs).

The successful candidate will have experience working in a Call Center environment, with knowledge of call center metrics such as Average Handling Time (AHT), Service Level, and Shrinkage.

Main Responsibilities:

  1. Monitor service level performance at interval level against planned AHT, Aux & Shrinkage and correlate with non-adherence at Consultant level.
  2. Make real-time call-outs on performance and staffing level to floor supervisors for appropriate action on non-adhering Consultants.
  3. Prepare End-of-Day (EOD) performance analysis reports to identify areas for improvement.
  4. Develop and implement strategies to strengthen relationships between team members and improve productivity and performance.

Requirements:

  • At least one year of work experience in a Call Center environment.
  • Basic knowledge of Microsoft Excel and call center software applications.
  • Demonstrated leadership skills and ability to take the lead in making improvements and resolving issues.
  • Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives.

Benefits:

This is an excellent opportunity for a motivated and organized individual to join our team and contribute to our success. We offer a dynamic work environment and opportunities for growth and development.

About Us:

We are a group of driven and hard-working individuals dedicated to delivering exceptional results. If you are looking for a challenging and rewarding career opportunity, we encourage you to apply.

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