Instructional Design and Training Specialist
1 day ago
Facilitate business finance and insurance training for employees on various aspects of client projects, including new hire, progression, and enhancement training.
Key Responsibilities:- Develop curriculum to support classroom training and alternative training methods
- Provide feedback on existing curriculum to improve training effectiveness
- Create non-classroom communication and training materials
- Analyze course materials and learner information to inform instructional design decisions
- Ensure the instructional site is prepared and organized
- Maintain instructor credibility and manage the learning environment
- Demonstrate effective communication, presentation, and questioning skills
- Respond to learners' needs for clarification or feedback
- Provide positive reinforcement and motivational incentives
- Evaluate learner performance and delivery of instruction
- Report evaluation information and assess class and individual agent level performance
- Coach employees one-on-one and conduct pre- and post-training surveys where applicable
- Work with supervisors to address employee performance gaps and participate in client interaction
- 1 year of adult education experience required
- Strong BFSI experience and excellent written and verbal communication skills
- College degree and computer proficiency
- Ability to work flexible schedules, including night shifts, and willingness to travel
- Previous customer service experience and 6 months of strong BFSI experience preferred
This role offers a comprehensive benefits package, including opportunities for professional growth and development.
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Instructional Design and Training Specialist
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