Instructional Design and Training Specialist

1 day ago


Quezon City, National Capital Region, Philippines Neksjob Corporation Full time
Job Description:

Facilitate business finance and insurance training for employees on various aspects of client projects, including new hire, progression, and enhancement training.

Key Responsibilities:
  • Develop curriculum to support classroom training and alternative training methods
  • Provide feedback on existing curriculum to improve training effectiveness
  • Create non-classroom communication and training materials
  • Analyze course materials and learner information to inform instructional design decisions
  • Ensure the instructional site is prepared and organized
  • Maintain instructor credibility and manage the learning environment
  • Demonstrate effective communication, presentation, and questioning skills
  • Respond to learners' needs for clarification or feedback
  • Provide positive reinforcement and motivational incentives
  • Evaluate learner performance and delivery of instruction
  • Report evaluation information and assess class and individual agent level performance
  • Coach employees one-on-one and conduct pre- and post-training surveys where applicable
  • Work with supervisors to address employee performance gaps and participate in client interaction
Requirements:
  • 1 year of adult education experience required
  • Strong BFSI experience and excellent written and verbal communication skills
  • College degree and computer proficiency
  • Ability to work flexible schedules, including night shifts, and willingness to travel
  • Previous customer service experience and 6 months of strong BFSI experience preferred
Benefits:

This role offers a comprehensive benefits package, including opportunities for professional growth and development.



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