Healthcare Customer Service Representative
1 month ago
Education:
• High School Diploma required
Skills and Experience:
• 1-2+ years of Customer Service/Call Center experience preferred, face-to-face customer service experience acceptable as well
• Knowledgeable with Scientific / medical device / diagnostics / biotech / pharmaceutical, FDA knowledge preferred
• Experience with Salesforce.com CRM preferred
• Basic computer skills required
• Ability to communicate clearly and professionally in English, in verbal and written format, important
• Attention to detail
• Ability to work independently and as part of a team
Responsibilities:
• Agents prioritize customer satisfaction by actively listening to their needs, resolving issues promptly, and providing clear, concise information and exhibit critical thinking.
• Agents must be able to use a smart device (Phone: iOS and Android) and understand how to troubleshoot.
Compensation and Benefits:
• 28,000-32,000/month / onsite / travel 20-30 mins proximity
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