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Telecom Service Representative

1 week ago

Taguig, National Capital Region, Philippines Neksjob Full time

At Neksjob, we are seeking a skilled Telecom Service Representative to join our team. As a key member of our customer support team, you will play a vital role in ensuring the delivery of exceptional customer service.

We are looking for an individual who is passionate about providing outstanding service and has excellent communication skills. If you are a people person with a strong desire to help others, this could be the perfect opportunity for you.

Below are the key responsibilities and qualifications for this position:

Key Responsibilities
  1. Handle Customer Concerns: Respond promptly to customer inquiries and concerns regarding telecom services, providing accurate and timely information to resolve issues efficiently.
  2. Provide Assistance: Offer assistance with billing questions, technical issues, and account details, ensuring that customers have a positive experience with our services.
  3. Promote Services: Identify customer needs and promote telecom services to meet those needs, increasing customer satisfaction and loyalty.
  4. Resolve Complaints: Resolve customer complaints efficiently, maintaining a high level of customer satisfaction and promoting a positive reputation for Neksjob.
Qualifications
  • Education: At least a Senior High School graduate.
  • Experience: Minimum of one year in a call center role and six months of experience in a sales-related position.
  • Skill Set: Strong communication and analytical skills, with a focus on delivering exceptional customer service.
Benefits
  • Competitive Salary: A competitive salary and financial incentives package.
  • Career Development: Opportunities for career development and promotion within Neksjob.
  • Performance-Based Bonuses: Performance-based bonuses to recognize and reward outstanding performance.
  • Extensive Healthcare Benefits: Extensive healthcare benefits to ensure the well-being of our employees.