Operational Efficiency Analyst

5 days ago


Pasay, National Capital Region, Philippines SM Supermalls Full time

Job Summary:

The Business Process Management Analyst will play a key role in bridging the gap between business and technology at SM Supermalls. This individual will conduct business process reviews, recommend process improvements, and implement technological solutions to enhance operational efficiency.

Responsibilities:

  • Gather and document critical business processes
  • Analyze and identify areas for improvement, standardization, and streamlining
  • Translate processes into business requirements through flowcharts, user interfaces, and functional specifications
  • Coordinate with the IT Department for business requirements implementation
  • Conduct functional testing on developed applications

Requirements:

  • At least 3 years of experience as a Business Process Analyst
  • Proven analytical and problem-solving skills
  • Excellent communication and organizational skills
  • Willingness to work in Pasay City


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