Process Improvement Analyst in Airlines

7 days ago


Pasay, National Capital Region, Philippines Philippine Airlines Full time

Job Overview

This position requires an individual with excellent technical and analytical skills, as well as the ability to work effectively in a fast-paced environment. As an IT Customer Delivery Systems Analyst, you will be responsible for ensuring that business automation needs are met, collaborating with stakeholders to gather and document requirements, and evaluating technologies to determine optimal solutions to business problems.

Main Responsibilities

  • Business Automation Opportunities: Identify opportunities to automate business processes and evaluate their impact on current operations.
  • Requirement Capturing and Documentation: Work closely with stakeholders to capture and document their needs, resulting in clear, actionable specifications.
  • Solution Development and Implementation: Evaluate technologies and develop optimal solutions to business problems, ensuring effective implementation by the IT team.
  • Application System Support: Provide ongoing support to application systems, ensuring they align with changing business requirements.
  • Process Improvement: Continuously review and suggest improvements to business processes to increase efficiency.

Essential Requirements

  • A degree in a relevant field such as Computer Science or Management Information Systems.
  • Minimum four years' experience in business functions, systems analysis, and design, and information systems planning.
  • Airport or Cargo experience is beneficial.
  • Excellent communication and interpersonal skills.
  • Ability to work in an agile environment.
  • ITIL certification is advantageous.


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