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Digital Communications Director

1 week ago

Makati City, National Capital Region, Philippines SAVii Full time
Duties and Responsibilities
  • Map and refine the customer journey to identify gaps and opportunities for improvement
  • Develop and execute communication strategies that enhance customer experience at each stage—from onboarding to ongoing engagement
  • Ensure a seamless and intuitive user experience by simplifying messaging, eliminating friction points, and optimizing customer interactions

You will leverage customer insights and data to drive personalized and relevant messaging.

You will work closely with product and UX teams to align communications with platform updates, new features, and customer pain points.

You will lead the development of customer-facing messaging across email, SMS, in-app notifications, website content, and social media.