Salesforce Business Solutions Consultant
3 days ago
This position involves working closely with subject matter experts to gather functional requirements and design scalable, best-practice solutions for critical business projects in the Salesforce Sales, Service, and Experience Cloud areas.
Candidates should possess a strong understanding of the Salesforce.com platform and have experience working with Service Cloud, Sales Cloud, and Experience Cloud. Strong analysis, oral and written communication skills are essential for this role.
Main Responsibilities:
- Gather requirements from both internal and external subject matter experts and stakeholders.
- Demonstrate a strong command of the SDLC lifecycle, including requirement analysis, design, development, and testing.
- Build strategic partnerships/relationships with key business stakeholders from various departments throughout the organization.
- Exhibit strong analysis, oral and written communication skills to effectively manage multiple priorities and report progress on initiatives.
- Assist in problem and issue resolution with project/product manager and create project-related documents including technical documentation, system requirements, and traceability matrices.
- Work directly alongside the QA team to produce release documentation and system test scripts.
- Lead business process analysis sessions and participate in small team design sessions while contributing to the overall design.
- Organize, conduct, and participate in presentations and application walk-throughs.
- Manage tasks and meet assigned project delivery dates.
- Identify & contribute to process improvement activities.
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