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Technical Support Specialist

3 weeks ago

Davao City, Davao, Philippines HOTWARE SOLUTIONS PHILIPPINE INC. Full time

At Hotware Solutions Philippine Inc., we are seeking a skilled Technical Support Specialist to join our team.

Job Description
  • We require an individual with strong analytical skills to diagnose and resolve technical issues related to hardware, software, or network problems.
  • The ideal candidate will provide exceptional user assistance via phone, email, or remote desktop tools, ensuring seamless technical support for employees or customers.
  • Key responsibilities include installing, configuring, and upgrading software and hardware on systems, including computers, printers, and other peripherals.
Required Skills and Qualifications
  • A degree in Information Technology, Computer Science, or a related field, or equivalent technical certifications is preferred.
  • Prior experience in IT support or a related role, with familiarity in troubleshooting both hardware and software problems, is essential.

Technical Skills:

  • Familiarity with operating systems (Windows, macOS, Linux).
  • Understanding of network configurations and protocols.
  • Experience with software installation and updates.
  • Knowledge of IT security practices.
  • Strong problem-solving abilities and excellent communication skills are essential for success in this role.