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IT Technical Support Specialist

3 weeks ago

Davao City, Davao, Philippines HOTWARE SOLUTIONS PHILIPPINE INC. Full time

Job Description Overview

Role Summary:

We are seeking a highly skilled IT Technical Support Specialist to join our team at Hotware Solutions Philippine Inc. As an IT Technical Support Specialist, you will be responsible for providing exceptional technical support to our employees and customers.

Key Responsibilities:
  • Troubleshoot and resolve technical issues related to hardware, software, or network problems.
  • Provide user assistance by responding to queries and guiding users through technical problems via remote desktop tools.
  • Install, configure, and upgrade software and hardware on systems.
  • Install, update, and maintain software applications and operating systems.
  • Assist with network-related issues such as Wi-Fi setup, VPN connections, and LAN configurations.
Requirements:
  • A degree in Information Technology, Computer Science, or a related field is often preferred.
  • Prior experience in IT support or a related role (typically 1-3 years), with familiarity in troubleshooting both hardware and software problems.

Technical Skills:

  • Knowledge of operating systems (Windows, macOS, Linux).
  • Familiarity with network configurations and protocols.
  • Experience with software installation and updates.
  • Understanding of IT security practices.
  • Strong analytical skills to diagnose and resolve technical issues efficiently.
  • Excellent written and verbal communication skills to interact effectively with users and provide clear instructions or explanations.
  • Ability to maintain a helpful and professional demeanor while addressing user issues.