Help Desk Specialist

2 days ago


Pasay, National Capital Region, Philippines Eteam Workforce Private Corporation Full time
Job Description

We are seeking a highly motivated and detail-oriented Junior Network Administrator to join our team at Eteam Workforce Private Corporation. This role is perfect for individuals who are passionate about technology and have excellent problem-solving skills.

Key Responsibilities:
  • End-User Support: Provide technical assistance to internal clients through various channels, including in-person, phone, or remote assistance.
  • Hardware Maintenance: Conduct on-site troubleshooting and repairs of computer equipment, printers, and other peripheral devices.
  • Software Support: Install, configure, and update software applications on user devices, troubleshoot issues related to operating systems and software applications.
  • Network Support: Assist in setting up and configuring network devices, troubleshoot network connectivity issues, and provide minimal hands-on support to global infrastructure teams.
Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, Engineering (Computer/Telecommunication), or equivalent.
  • A minimum of 1-2 years of experience in providing onsite IT support.
  • Proficient in troubleshooting hardware, software, and network issues.
  • Strong knowledge of operating systems (Windows, macOS) and common software applications.
  • Familiarity with basic network concepts and protocols.


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