Support Team Member

5 days ago


Pasay, National Capital Region, Philippines Telework Full time
Position Overview:

    We are seeking a highly motivated and experienced Help Desk Specialist to join our team at Telework. As a member of our Support Team, you will play a critical role in providing exceptional customer support and enhancing the overall customer experience through non-voice interactions.

    Key Responsibilities:

    • Respond to customer inquiries in a timely and effective manner.
    • Collaborate with internal teams to resolve customer issues efficiently.
    • Analyze customer feedback to identify areas for improvement and implement changes to enhance the customer experience.

    Requirements:

    • At least 3 months of customer-facing experience in a similar role.
    • College or Associate's graduate degree welcome to apply.
    • Strong communication and interpersonal skills to effectively interact with customers and colleagues.
    • Ability to multitask and work in a fast-paced environment with multiple priorities.
    • Attention to detail and problem-solving abilities to resolve customer issues efficiently.

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