Anaplan Support Specialist

2 weeks ago

Taguig, National Capital Region, Philippines beBeeAnaplan Full time ₱7,200 - ₱7,800
Job Title: Anaplan Support Specialist

We are seeking a highly skilled Anaplan Support Specialist to join our Enterprise Performance Management (EPM) team. This role is ideal for someone who enjoys solving complex problems, supporting business-critical systems, and working directly with clients in a collaborative environment.

About the Role:
  • This position involves acting as the primary point of contact for client inquiries related to Anaplan.
  • You will troubleshoot and resolve technical and functional issues in a timely manner.
  • Maintain and enhance supported Anaplan models, including minor changes and updates.
  • Manage the full support ticket lifecycle using internal tools and in accordance with Service Level Agreements (SLAs).

Key Responsibilities:

  • Provide expert-level support for Anaplan users and administrators.
  • Collaborate with cross-functional teams to resolve complex issues and improve overall system performance.
  • Analyze and report on system metrics and trends to inform strategic decision-making.
  • Develop and maintain comprehensive knowledge of Anaplan's features and functionalities.

Requirements:

  • Bachelor's degree in Computer Science, Information Systems, Finance, or a related field.
  • Certified in Anaplan Level 2 Model Building or equivalent experience.
  • At least 2–4 years of experience in a support role for SaaS or enterprise platforms, ideally in a managed services or client-facing environment.
  • Familiarity with IT Service Management (ITSM) practices and providing platform support in structured environments.

We Offer:

  • Competitive compensation and performance-based bonus.
  • Flexible work policy with remote and hybrid options.
  • Health insurance and wellness benefits.
  • Exposure to international projects with leading global organizations.
  • Collaborative and innovation-driven work culture.

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