IT Trainer and Quality Assurance Expert
7 days ago
We are seeking an IT Trainer and Quality Assurance Expert to join our team. As a Technical Support Training Quality Analyst, you will be responsible for designing and delivering training programs for new hires, particularly in a call center or service desk environment.
Key Responsibilities:
- Design and deliver training programs that meet the needs of our customers and stakeholders
- Develop curriculum that aligns with organizational goals and performance metrics
- Conduct call monitoring and evaluations to ensure compliance with company policies and customer service standards
- Analyze performance data to identify areas for improvement
- Provide constructive feedback to agents based on QA evaluations and develop action plans for improvement
Requirements:
- Bachelor's degree in Information Technology, Business or equivalent
- At least 2+ years of relevant experience
- Proven experience in designing and delivering training programs
- Strong presentation and facilitation skills
- Familiarity with quality assurance processes and standards within a call center setting
About Us
Nityo Infotech is a leading provider of IT solutions and services. We are committed to providing our customers with the highest level of service and support.
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