Business Process Expert

4 days ago


Manila, National Capital Region, Philippines Recooty Full time

Recooty is dedicated to helping businesses succeed with our innovative solutions.

Job Description:

  • We are looking for an experienced business process expert to join our team. As a key member, you will work closely with clients to understand their business processes and requirements, ensuring seamless integration with NetSuite.
  • Your expertise in conducting system/user testing for customizations developed will be invaluable in delivering high-quality solutions.
  • You will develop user guides and provide comprehensive training to end-users, ensuring they are equipped to maximize the benefits of NetSuite.
  • Able to troubleshoot issues within assigned SLAs, your problem-solving skills will be essential in maintaining client satisfaction.
  • Collaborating with a team to develop, test, and roll-out solutions, you will play a critical role in driving project success.

Responsibilities:

  • Conduct business process mapping and requirements gathering sessions with new customers.
  • Demonstrate, train, and walk through different NetSuite process areas.
  • Prepare work scope documents resulting from personalization sessions, encapsulating proposed solutions.
  • Troubleshoot issues arising during configuration sessions.
  • Translate business requirements to technical team members and vice versa.
  • Conduct cut-over and go-live processes.
  • Provide ongoing post-implementation support to optimize user adoption and NetSuite configuration.
  • Participate in presales activities and collaborate with sales/technical resources on opportunities.


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