Immigration Operations Specialist

2 days ago

Cebu City, Central Visayas, Philippines beBeeOperations Full time ₱6,000 - ₱8,000
Job Summary

The Customer Success Enablement Manager plays a vital role in driving operational efficiency and enhancing client satisfaction by supporting immigration case progression, maintaining data accuracy, and facilitating internal alignment.

Your Mission

This position involves partnering with attorneys, project managers, customers, and cross-functional stakeholders to keep cases on track and clients informed. The ideal candidate will enable the legal team to focus on high-impact legal services by coordinating essential documentation, surfacing risk indicators, and identifying operational improvements.

Main Responsibilities
  • Coordinate with clients, HR teams, and attorneys to collect case documentation and initiate requests to third-party vendors (e.g., translation services, education evaluations, expert opinions).
  • Monitor and escalate at-risk cases (e.g., PWDs, PERMs, LCAs) through routine reporting tools; ensure proactive follow-up and legal review.
  • Track missed case projections and flag them for legal or strategic escalation, identifying impacts to compliance or growth.
  • Maintain accurate data across internal systems (case management tools, Ellis) and support data cleanup initiatives tied to compliance, revenue, and reporting.
  • Collaborate cross-functionally to create ad hoc reports and present insights on process gaps, pod metrics, or account health.
  • Provide high-quality, timely communication to corporate clients and international employees, triaging questions or routing inquiries to appropriate stakeholders.
  • Act as a Boundless platform power user—surface UI/UX feedback from the client experience and translate user needs into clear feature suggestions or fixes.
  • Partner with the team on knowledgebase and Help Center content, suggesting edits or creating entries to improve client education.
  • Provide additional coverage for Project Manager during time away, ensuring continuity across open cases and customer communications.
  • Navigate government portals (e.g., FLAG, DOL wage tools, SWA systems) confidently to assist with tasks like setting up accounts, checking form timelines, or identifying regulatory nuances.
About You
  • Experience in a high-volume operations or client-facing environment, ideally in immigration, legal, or HR services.
  • Exceptional organization and communication skills; able to synthesize information and relay it clearly across teams and clients.
  • Detail-oriented, with a proactive mindset toward issue spotting and escalation.
  • Familiarity with immigration processes (H-1B, TN, L-1, PERM, I-140) and comfort speaking to timelines, documentation, and stakeholders.
  • Data- and process-savvy; you're comfortable interpreting internal reports, dashboards, and case tools, and using them to recommend improvements.
  • Thrive in a remote, fast-paced environment; you know how to prioritize, self-manage, and stay aligned with team goals.
  • Demonstrated ability to juggle multiple tasks, meet deadlines, and pivot when priorities shift.

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