Technology Support Specialist

8 hours ago

Manila, National Capital Region, Philippines beBeeMandarin Full time ₱1,500,000 - ₱2,000,000

Mandarin Technology Support specialists are key members of our global team, providing 24/7 technical assistance for transaction initiation and reporting. They work closely with a diverse group of colleagues to handle client and internal partner inquiries across various products and lines of business.

Key Responsibilities
  • Manage and resolve inquiries via phone, email, and internal case transfer.
  • Act as a liaison between clients and internal partners to troubleshoot connectivity issues.
  • Escalate issues following established procedures and conduct thorough investigations into client connectivity issues.
  • Proactively reach out to clients and internal partners to address processing errors or platform changes.
  • Contribute to the development and maintenance of policies, procedures, and training materials.
Required Qualifications
  • Excellent verbal and written communication skills in English and Mandarin.
  • Minimum 5 years of Customer Service experience.
  • Minimum 2 years of Technical Support experience.
  • Self-motivated and self-managing, demonstrating sound judgment and effective decision-making.

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