AI Solutions Delivery Manager
4 days ago
Pursue a challenging role as an AI Solutions Delivery Manager where you will serve as the primary business contact between Presight and its customers, supporting all initiatives and customer requests through astute account management and efficient projects & programs management.
Presight, a leading big data analytics company, combines big data, analytics, and Artificial Intelligence (AI) expertise to serve every sector, of every scale, to create business and positive societal impact. With its world-class computer vision, AI, and omni-analytics platform as its engine, Presight leverages all-source data to support insight-driven decision making that shapes policy and creates safer, healthier, happier, and more sustainable societies.
Responsibilities- Ensure customer requirements and needs are clearly understood, met, and final delivery is made effectively on time.
- Serve as primary point of contact for any and all matters specific to customers and develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors by understanding their business needs and technical challenges.
- Use project management methodologies to provide milestones and timelines to set expectations with customer teams prior to beginning any new project initiatives.
- Take ownership of customer retention, sales, revenue generation, and project management activities.
- Ensure the solution environments remain operationally healthy while reducing cost and complexity with high levels of performance, security, scalability, maintainability, reusability, and reliability upon deployment.
- Accelerate customer adoption of Presight's services by leading the implementation journey.
- Engage customers in the development of reporting elements, scheduling, establishing guidelines, and setting milestones to measure success.
- Manage project timelines, milestones, migration goals, and business transformation strategies, ensuring that all processes & procedures are executed within agreed timeframes at defined quality standards.
- Utilize technical acumen and drive technical discussions regarding incidents, trade-offs, and risk management.
- Provide detailed reviews of service disruptions, metrics, prelaunch planning, post-sales, and consultative expertise.
- Ensure that customer issues are dealt with in an efficient manner, following predefined escalation processes for any problems that may arise.
- Design and develop bi-weekly presentations called 'Demo for customers' for General Manager, CTO, and other stakeholders.
- Comply with Quality Health Safety and Environment (QHSE), Business Continuity, Information Security, Privacy, Risk, Compliance Management, and Governance of Organizations policies, procedures, plans, and related risk assessments.
The ideal candidate should possess:
- A Master's Degree in Artificial Intelligence, Business Analytics, Business Administration, or a related field.
- A minimum of 10 years of experience in project management, solution/product delivery in an AI service organization or analytics platforms & technologies.
- At least 8 years of experience in account/customer success management - end-to-end and business development.
- Excellent communication and interpersonal skills.
- An innovative and creative approach to problem solving.
- PMP certification is preferable.
- A willingness to travel locally and internationally regularly and as per the client needs.
- This role is based in Astana, Kazakhstan, with around 20% international travel.
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