Customer Service Director

1 week ago

Pasig, National Capital Region, Philippines beBeeLeadership Full time ₱1,500,000 - ₱2,300,000
Lead with Impact as Our Next Customer Service Team Lead

We are seeking a seasoned customer service leader to motivate, mentor and elevate our support teams.

About the Role
  • A minimum of 3 years' experience in leadership roles within customer-facing environments is essential.
  • Proven background in e-commerce customer service, preferably with Shopify, BigCommerce or Amazon experience.
  • Strong command of English, both written and spoken.
  • Familiarity with support tools like G Suite, Zendesk, Freshdesk, Intercom or Gorgias.
  • Track record of managing KPIs, attendance and performance with precision.
  • Experience in regular team coaching, one-on-one mentoring and performance reviews.
  • Ability to assess team well-being and provide necessary support.
  • Analytical skills to create, interpret and act on performance reports.
Your Key Responsibilities
  • Monitor and lead your assigned agents to consistently meet or exceed KPIs.
  • Conduct regular coaching sessions and offer personalized guidance to help team members succeed.
  • Evaluate performance bi-annually and recommend opportunities for growth, promotions or recognition.
  • Promote a positive, supportive and high-performance culture.

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