Incoming Call Handler

7 days ago


Bacolod City, Western Visayas, Philippines Neksjob Philippines Full time

Neksjob Philippines is seeking a highly motivated and experienced Incoming Call Handler to join our team. As a key member of our customer service team, you will be responsible for handling incoming calls from customers, responding to their queries and issues, and providing them with excellent support and guidance.

About the Role:

  • Responding to customer inquiries and resolving their issues in a timely and professional manner.
  • Providing detailed information about our company's products and services.
  • Escalating complex issues to senior team members or supervisors as needed.
  • Maintaining accurate records of customer interactions and feedback.

Requirements:

  • Excellent communication and interpersonal skills.
  • Able to work in a fast-paced environment and adapt to changing priorities.
  • Familiarity with customer service software and systems.
  • Ability to maintain confidentiality and handle sensitive information.

What We Offer:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
  • The chance to make a real difference in people's lives.


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