Dedicated Customer Experience Representative

1 week ago

Iloilo City, Western Visayas, Philippines beBeeCustomerService Full time ₱1,000,000 - ₱1,200,000
Job Title:

Customer Service Professional

Job Description:

MCI, a leading Business Process Outsourcing (BPO) company, is seeking enthusiastic Customer Service Professionals to support various customer service initiatives for our diverse portfolio of well-known clients. As a key member of our team, you will assist customers with inquiries and provide exceptional service.

This role offers an excellent opportunity to contribute to high-impact projects with some of the world's most iconic brands. If you are a natural problem solver who thrives on creating memorable customer experiences, we encourage you to apply.

We're looking for individuals with prior call center experience and strong proficiency in English, both written and spoken. You will be required to have a high-speed internet connection and reside within a reasonable distance from our office.

The ideal candidate should possess excellent interpersonal skills, be able to multitask and self-manage effectively, and have a typing speed of 20+ WPM.

Responsibilities:
  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.
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